Refund & Returns

Refund & Returns Policy

We stand behind the quality of every product we ship. Please read the following carefully so you know what to expect if something isn't right with your order.

All Sales Are Final

All orders are considered final once they have shipped. We do not accept physical returns unless explicitly authorized by us in writing prior to any return attempt. Unauthorized returns will not be processed.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, contaminated, or different from what you ordered, please contact us within a reasonable time of receiving your package. Our standard remedy is a like-for-like replacement shipped to you at no additional cost.

To submit a defective or incorrect item claim, email Admin@mysticsmoke.cloud or call 661-360-6959 with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging (if applicable)

Change of Mind & Personal Preference

We are unable to offer refunds or exchanges for change of mind, personal preference, or any reason outside of a defect, damage, or error on our part.

Lost Packages

If your tracking shows no movement for 7 calendar days, please contact us and we will reship your order. See our Shipping Information page for full details.

Questions?

Reach out to our support team at Admin@mysticsmoke.cloud or 661-360-6959 and we'll be happy to help.

Rotating Extracts

Rotating Extracts Cont

CBD Extracts

Cart/AIO Formulations

Flower

Pre Rolls

Edibles

Tinctures

Cannabinoids