Shipping policy

Mystic Smoke Shipping Policy

Effective Date: August 14, 2026

Mystic Smoke is operated by Endocannex LLC (“Mystic Smoke,” “Endocannex,” “we,” “us,” or “our”).

This Shipping Policy explains the shipping services, fulfillment priorities, delivery estimates, address requirements, and carrier responsibilities applicable to orders placed through Mystic Smoke.

1. Shipping Options

Mystic Smoke currently offers two primary shipping options:

Standard Shipping

Standard Shipping orders are processed through our normal fulfillment queue and are generally shipped using USPS Ground Advantage.

Selecting Standard Shipping determines the shipping service used for the order. It does not guarantee delivery by a particular date.

Priority Shipping

Priority Shipping orders receive two benefits:

  1. Priority fulfillment: The order is moved toward the front of our normal fulfillment queue; and

  2. USPS Priority Mail: The shipment is sent using USPS Priority Mail rather than USPS Ground Advantage.

Priority Shipping does not constitute guaranteed overnight, one-day, two-day, or other date-certain delivery.

It means that Mystic Smoke prioritizes fulfillment of the order and uses the USPS Priority Mail service after shipment.

2. Shipping Times Are Estimates

Any shipping or delivery timeframe displayed on our website, checkout page, order confirmation, tracking page, or carrier website should be considered an estimate unless expressly identified as guaranteed.

Carrier delivery times may vary depending on:

  • Destination;

  • Origin;

  • Carrier volume;

  • Weather;

  • Holidays;

  • Transportation disruptions;

  • Routing;

  • Local postal operations;

  • Natural disasters;

  • Government actions; and

  • Other circumstances outside Mystic Smoke's reasonable control.

Choosing a faster shipping service does not guarantee that the carrier will deliver the package within its estimated timeframe.

3. Priority Shipping Is Not Guaranteed Delivery

Payment for Priority Shipping purchases:

  • Priority placement within our fulfillment workflow; and

  • Shipment through USPS Priority Mail.

It does not purchase a guaranteed delivery date.

If USPS experiences a delay after accepting a Priority shipment, the Priority Shipping charge is not ordinarily refundable solely because the package took longer than the carrier's estimated delivery timeframe.

4. Order Processing

Orders are processed according to:

  • Shipping-service selection;

  • Order volume;

  • Inventory availability;

  • Verification requirements;

  • Weekends and holidays;

  • Product preparation requirements; and

  • Other operational considerations.

Priority orders are moved ahead of Standard orders in the normal fulfillment queue whenever reasonably possible.

Priority processing does not mean an order will necessarily ship immediately after being placed.

5. Processing Time vs. Carrier Transit Time

Processing time and shipping transit time are separate.

Processing time is the period between placement of an order and transfer of the package to the shipping carrier.

Transit time begins after the shipping carrier accepts the package.

Any delivery estimate provided by USPS generally relates to carrier transit and should not automatically be interpreted as the total time from order placement to delivery.

6. Carrier Acceptance

Once a package has been transferred to and accepted by the shipping carrier, the package is subject to the carrier's transportation network and service conditions.

Mystic Smoke cannot directly control:

  • Carrier routing;

  • Transportation schedules;

  • Postal-facility delays;

  • Local delivery timing;

  • Weather interruptions;

  • Carrier staffing;

  • Carrier scanning practices; or

  • Other events occurring within the carrier's network.

We will provide reasonable assistance with shipping issues in accordance with our Return, Replacement & Shipping policies.

7. Tracking Information

When tracking is available, tracking information will generally be provided after shipment.

Tracking information may not update immediately after a shipping label is created.

A shipping label or tracking number may be generated before the carrier performs its first physical scan.

Carrier tracking information should therefore be used together with the shipment status provided by Mystic Smoke when determining whether an order has entered transit.

8. Shipping Delays

Mystic Smoke does not provide refunds, credits, or compensation solely because a carrier shipment arrives later than its estimated delivery timeframe.

This includes Standard and Priority shipments.

Carrier delays may occur because of events outside our control, including:

  • Weather;

  • Holiday volume;

  • Carrier congestion;

  • Transportation interruptions;

  • Routing errors;

  • Natural disasters;

  • Government actions;

  • Postal-service interruptions; or

  • Other carrier-related circumstances.

Where an order has not yet been shipped and fulfillment is delayed beyond a timeframe promised by Mystic Smoke, the situation will be handled in accordance with applicable law.

9. Lost Shipments

If tracking indicates that a package may have been lost in transit, please contact Mystic Smoke.

In accordance with our Return, Replacement & Shipping Policy, we will generally consider reshipment after the package has shown no meaningful tracking movement or delivery for at least seven calendar days, subject to carrier information and the circumstances of the shipment.

Our normal remedy for a qualifying lost shipment is reshipment rather than refund.

10. Packages Marked Delivered

A shipment marked as delivered by the carrier is generally considered delivered.

If you cannot locate a package marked delivered, you should:

  1. Confirm the shipping address;

  2. Check the surrounding delivery area;

  3. Check with household members;

  4. Check with neighbors, property staff, mailrooms, or front desks where applicable; and

  5. Contact the shipping carrier.

Mystic Smoke may assist with investigating a disputed delivery.

A package confirmed as successfully delivered by the carrier is not automatically eligible for replacement.

11. Shipping Addresses

Customers are responsible for providing an accurate and complete delivery address.

Please review your:

  • Street address;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Recipient information

before submitting an order.

Mystic Smoke is not responsible for delays, failed delivery, or loss caused by incorrect or incomplete information entered by the customer.

If Mystic Smoke causes an addressing or fulfillment error, we will take reasonable steps to correct the issue.

12. Address Changes

Customers should contact Mystic Smoke as soon as possible if a shipping address needs to be changed.

We cannot guarantee that an address can be modified after an order has entered fulfillment.

Once a package has been transferred to the carrier, address changes, interceptions, or redirects may not be possible and may be subject to carrier restrictions or additional charges.

13. Returned-to-Sender Packages

Packages may be returned to Mystic Smoke because of:

  • Incorrect addresses;

  • Incomplete addresses;

  • Undeliverable locations;

  • Refused delivery;

  • Failure to retrieve a package;

  • Carrier restrictions; or

  • Other delivery problems.

Returned shipments will be reviewed individually.

Additional shipping charges may apply before an order is reshipped when the return resulted from customer-provided address information or failure to accept delivery.

14. Alternative Shipping Requests

Mystic Smoke may be able to accommodate other shipping methods or delivery arrangements upon request.

Customers seeking an alternative method should contact us before placing the order or before the order enters fulfillment.

Possible requests may include:

  • Alternative USPS services;

  • Other shipping carriers;

  • Signature services;

  • Expedited services;

  • Insurance;

  • Hold-for-pickup options; or

  • Other reasonable shipping accommodations.

Alternative shipping requests are subject to:

  • Availability;

  • Carrier acceptance;

  • Legal requirements;

  • Destination;

  • Product restrictions;

  • Additional shipping costs; and

  • Mystic Smoke approval.

We cannot guarantee that every requested shipping method will be available.

15. Additional Shipping Charges

Special shipping requests may result in additional charges.

Where additional payment is required, Mystic Smoke may contact the customer before shipping the order.

An alternative service will not ordinarily be used until applicable additional charges have been agreed to or paid.

16. Shipping Restrictions

Mystic Smoke reserves the right to refuse or restrict shipment to locations where:

  • Shipment may violate applicable law;

  • Carrier policies prohibit shipment;

  • Delivery cannot reasonably be completed;

  • Age or identity requirements cannot be satisfied;

  • Product restrictions apply; or

  • We otherwise determine that shipment should not proceed.

Product availability may therefore differ based on shipping destination.

17. Weekends and Holidays

Order processing and carrier transportation may be affected by weekends and federal holidays.

Orders placed near a weekend or holiday may require additional processing or transit time.

Carrier business-day estimates generally do not mean every calendar day.

18. High-Volume Periods

Processing times may increase during:

  • Major sales;

  • Promotional events;

  • Product launches;

  • Holidays;

  • Unusually high order volume; or

  • Operational disruptions.

Priority Shipping orders will continue to receive priority within our available fulfillment capacity but are not guaranteed to ship or arrive by a particular date.

19. Order Cancellations

If you wish to cancel an order, contact Mystic Smoke as soon as possible.

Cancellation may be possible before an order enters fulfillment or is transferred to the carrier.

Once an order has been shipped, it ordinarily cannot be canceled.

Post-shipment issues are governed by our Return, Replacement & Shipping Policy.

20. Relationship to Other Mystic Smoke Policies

This Shipping Policy should be read together with our:

  • Terms of Service

  • Return, Replacement & Shipping Policy

  • Privacy Policy

If a shipment results in a lost-package, defective-product, damaged-product, incorrect-product, or similar claim, the applicable Return and Replacement Policy will govern the available remedy.

21. Contact Us

For shipping questions, alternative shipping requests, or assistance with a shipment, contact:

Mystic Smoke
Operated by Endocannex LLC

Email: admin@endocannex.com

Please include your order number when contacting us about an existing shipment.