Overview

Shipping Policy

Endocannex Shipping Policy

Eligibility: 

We retain the right to not ship to any locations where local laws prohibit the sale, possession, use, or purchase of THCa, Delta 8 THC products, or any hemp-derived products. Furthermore we are not responsible for knowing whether this product is legal in your area of residence. By purchasing this product, you assume full responsibility for all parts pertaining to your purchase. Please utilize best judgement when utilizing our products.

Currently THCA products cannot be shipped to the following states, per state guidelines: Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.  

Delta 8 products cannot be shipped to the following states, per state guidelines: AR, CA, CO, CT,DE, GA, HI, ID, IN,IA, KS, MA, MS,MT, NV, NH, NY,ND, OR, RI, SC,UT, VA, VT,WA, WV.

Processing Time:

  • All orders are processed within 1-3 business days. Orders placed on weekends or holidays will begin processing the next business day.

  • Please note that processing times may be slightly longer during high-demand periods (e.g., holidays or sales events). In these cases, please allow additional days for your order to be fulfilled.

Shipping Rates & Delivery Estimates:

  • Shipping charges for your order will be calculated and displayed at checkout based on your selected shipping method and destination.

  • Standard shipping usually takes 3-7 business days after processing, while expedited options are available on special request. These may reduce this timeframe.

  • Please note that delivery times may vary depending on your location and other factors beyond our control.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with tracking information so you can monitor your shipment’s journey.

  • Please allow 24-48 hours for tracking information to update after receiving your shipping confirmation.

Shipping Destinations:

  • We currently ship domestically within the United States. International shipping may be available in the future, but for now, we are unable to fulfill orders outside the U.S.

Shipping to P.O. Boxes or APO/FPO Addresses:

  • Standard shipping is available to P.O. Boxes. However, certain expedited shipping options may not be deliverable to P.O. Boxes or APO/FPO addresses.

Lost or Damaged Packages:

  • Endocannex is not responsible for packages lost or damaged in transit. However, if you experience an issue with your delivery, please reach out to us at [email protected] or ‪(661) 360-6959‬, and we will do our best to assist you in filing a claim with the carrier.

Shipping Restrictions:

  • Due to legal regulations, certain products may not be eligible for shipping to specific states or regions. You will be notified at checkout if there are restrictions related to your order.

Contact Us: For questions or additional support related to shipping, please contact our Customer Support team at:

  • Email: [email protected]

  • Phone: ‪(661) 360-6959‬

  • Hours: Monday-Friday, 9am-5pm EST

Thank you for choosing Endocannex. We appreciate your patience and understanding as we work to ensure that your order arrives promptly and in perfect condition.

Return & Exchange Policy

30-Day Return – Money-Back Guarantee Policy 

Effective Date: 21Aug2024

Our Commitment

At Endocannex, we are committed to providing our customers with high-quality products and excellent service. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your purchase, we offer a 30-day money-back guarantee, subject to the terms and conditions outlined below.

Terms and Conditions

  • Eligibility: To be eligible for a refund under our 30-Day Money-Back Guarantee, the following conditions must be met:

    • The request for a refund must be made within 30 days from the date of purchase.

    • The product must be in its original condition, including all packaging, labels, and accessories.

  • Refund Process:

    • To initiate a refund, please contact our customer support team at [email protected] within the 30-day period.

    • You will be asked to provide proof of purchase, such as your order number or receipt.

    • Upon verification of your eligibility and the product’s return in its original condition, we will process your refund.

  • Refund Method:

    • Refunds will be issued in the same payment method used for the original purchase. Please allow 7 days for the refund to be processed.

    • Shipping and handling charges are non-refundable.

  • Return Shipping:

    • Customers are responsible for return shipping costs, unless the product received is defective or incorrect.

  • Exclusions:

    • Our 30-Day Money-Back Guarantee does not apply to the following:

      • Products damaged due to misuse, abuse, or neglect.

      • Products that have been altered, modified, or tampered with in any way.

      • Products that are not in their original condition or are missing parts.

  • Additional Information:

    • We reserve the right to refuse refunds or returns that do not meet the specified conditions outlined in this policy.

    • This guarantee is valid only for purchases made directly through Endocannex LLC. If you purchased our product through a third-party retailer, please refer to their return policy.

Contact Us

If you have any questions or need further assistance regarding our 30-Day Money-Back Guarantee, please do not hesitate to contact our customer support team at [email protected]